HP Elite Mini 600 G9 - User Manual

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Maintenance and Service Guide

HP Elite Mini 600 G9 Desktop PC

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and

more.

Main Page

Legal Information2
Table of Contents3
Computer Features8
Standard Configuration Features8
Front Panel Components8
Rear Panel Components9
Serial Number Location12
Connecting External Wi-Fi Antennas13
Using an Optional Security Lock13
Security Cable Lock13
Padlock13
Illustrated Parts Catalog15
Computer Major Components15
Mass Storage Devices18
Miscellaneous Parts19
Routine Care, Drive Guidelines, and Disassembly Preparation21
Electrostatic Discharge Information21
Generating Static Electricity21
Preventing Electrostatic Damage to Equipment22
Personal Grounding Methods and Equipment22
Grounding the Work Area23
Recommended Materials and Equipment23
Operating Guidelines24
Routine Care24
General Cleaning Safety Precautions24
Cleaning the Computer Case25
Cleaning the Keyboard25
Cleaning the Monitor26
Cleaning the Mouse26
Service Considerations26
Tools and Software Requirements26
Screws26
Cables and Connectors26
Hard Drives27
Lithium Coin Cell Battery27
SATA Hard Drives27
Cable Management28
Removal and Replacement Procedures29
Preparation for Disassembly29
Access Panel29
Front Bezel30
Memory Modules (Sodimms)31
Fan34
Hard Drive and Drive Cage35
Solid-State Drive36
WLAN Module38
Battery40
Speaker43
Ambient (Thermal) Sensor44
Flex I/O Connector Board #144
Flex I/O Connector Board #245
Processor Heat Sink46
Processor47
System Board48
System Board Callouts50
Wireless Antennas and Cables51
Troubleshooting Without Diagnostics53
Before You Call for Technical Support53
Helpful Hints54
Solving General Problems54
Cannot Access the Computer Setup (F10) Utility When Booting the Computer54
Computer Appears Locked up and will Not Turn off When the Power Button Is Pressed55
Computer will Not Respond to Keyboard or Mouse55
Computer Date and Time Display Is Incorrect55
There Is no Sound or Sound Volume Is too Low55
Cannot Remove Computer Cover or Access Panel56
Poor Performance56
Computer Turned off with Four Red Blinks and Two White Blinks57
System Does Not Turn on and the Lights on the Front of the Computer Are Not Blinking57
Solving Power Problems58
Power Supply Shuts down Intermittently58
Two Red Blinks then Two Beeps58
Four Red Blinks then Four Beeps59
Solving Hard Drive Problems59
Hard Drive Error Occurs59
Disk Drive Transaction Problem59
Drive Not Found (Identified)60
Nonsystem Disk/Ntldr Missing Message60
Computer will Not Boot from Hard Drive60
Computer Seems to be Locked up61
Solving Audio Problems61
Sound Cuts in and out61
Sound Does Not Come out of the Speaker or Headphones61
Computer Appears to be Locked up While Recording Audio62
Line-In Jack Is Not Functioning Properly62
Solving Printer Problems62
Printer will Not Print62
Printer will Not Turn on63
Printer Prints Garbled Information63
Printer will Not Print63
Solving Keyboard and Mouse Problems63
Keyboard Commands and Typing Are Not Recognized by the Computer63
Mouse Does Not Respond to Movement or Is too Slow64
Solving Hardware Installation Problems64
A New Device Is Not Recognized as Part of the System64
Computer will Not Start65
Three Red Blinks then Two White Blinks65
Solving Network Problems66
Network Driver Does Not Detect Network Controller66
Network Status Link Light Never Blinks66
Diagnostics Reports a Failure66
Diagnostics Passes, but the Computer Does Not Communicate with the Network67
Network Controller Stopped Working When an Expansion Board was Added to the Computer67
Network Controller Stops Working Without Apparent Cause67
Cannot Connect to Network Server When Attempting Remote System Installation67
System Setup Utility Reports Unprogrammed EEPROM68
Solving Memory Problems68
System will Not Boot or Does Not Function Properly after Installing Additional Memory Modules68
Out of Memory Error68
Memory Count During POST Is Wrong68
Insufficient Memory Error During Operation69
Five Red Blinks then Five Beeps69
Solving USB Flash Drive Problems69
USB Flash Drive Is Not Seen as a Drive Letter in Windows69
USB Flash Drive Not Found (Identified)69
System will Not Boot from USB Flash Drive70
The Computer Boots to DOS after Making a Bootable Flash Drive70
Solving Internet Access Problems70
Unable to Connect to the Internet70
Cannot Automatically Launch Internet Programs71
Solving Software Problems71
Computer will Not Start up and the HP Logo Does Not Appear71
Illegal Operation Has Occurred" Error Message Is Displayed71
Computer Setup (F10) Utility72
Using Computer Setup (F10) Utilities72
Computer Setup Main73
Computer Setup Security77
Computer Setup Advanced83
POST Error Messages93
POST Numeric Codes and Text Messages93
Interpreting POST Diagnostic Front Panel Lights and Audible Codes99
Password Security and Resetting CMOS102
Changing a Setup or Power-On Password102
Deleting a Setup or Power-On Password102
Backing Up, Restoring, and Recovering104
Backing up Information and Creating Recovery Media104
Using Windows Tools for Backing up104
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)104
Restoring and Recovering Your System104
Creating a System Restore105
Restoring and Recovery Methods105
Recovering Using HP Recovery Media105
Changing the Computer Boot Order106
Using HP Sure Recover (Select Products Only)106
Using HP PC Hardware Diagnostics107
Using HP PC Hardware Diagnostics Windows (Select Products Only)107
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code107
Accessing HP PC Hardware Diagnostics Windows107
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant107
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)108
Downloading HP PC Hardware Diagnostics Windows108
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP108
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store108
Downloading HP Hardware Diagnostics Windows by Product Name or Number108
Only)108
Installing HP PC Hardware Diagnostics Windows109
Using HP PC Hardware Diagnostics UEFI109
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code109
Starting HP PC Hardware Diagnostics UEFI109
Only)110
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive110
Downloading the Latest HP PC Hardware Diagnostics UEFI Version111
Only)111
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)111
Downloading Remote HP PC Hardware Diagnostics UEFI111
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version111
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number111
Customizing Remote HP PC Hardware Diagnostics UEFI Settings112
Statement of Memory Volatility113
Current BIOS Steps113
Nonvolatile Memory Usage115
Questions and Answers115
Using HP Sure Start (Select Products Only)117
Power Cord Set Requirements118
General Requirements118
Japanese Power Cord Requirements118
Country-Specific Requirements118
Specifications120
Index121

Brand	HP
Model	Elite Mini 600 G9
Category	Desktop
Language	English

HP Elite Mini 600 G9 - User Manual

Table of Contents

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