HP Engage One Retail System 141 - Page 8

12 Troubleshooting without diagnostics ........................................................................................................ 101
Safety and comfort ............................................................................................................................................ 101
Before you call for technical support ................................................................................................................ 101
Helpful hints ...................................................................................................................................................... 102
Solving retail system-specic problems ........................................................................................................... 103
Solving general problems .................................................................................................................................. 104
Solving printer problems ................................................................................................................................... 108
Solving hardware installation problems ........................................................................................................... 109
Solving network problems ................................................................................................................................ 110
Solving memory problems ................................................................................................................................ 112
Solving USB ash drive problems ..................................................................................................................... 114
Solving Internet access problems ..................................................................................................................... 114
Solving software problems ............................................................................................................................... 116
13 System backup and recovery ..................................................................................................................... 117
Backing up, restoring, and recovering in Windows 10 ...................................................................................... 117
Creating recovery media and backups ............................................................................................ 117
Creating HP Recovery media (select products only) .................................................... 117
Using Windows tools ....................................................................................................................... 119
Restore and recovery ...................................................................................................................... 119
Recovering using HP Recovery Manager ...................................................................... 119
What you need to know before you get started ........................................ 119
Using the HP Recovery partition (select products only) ............................ 120
Using HP Recovery media to recover ......................................................... 120
Changing the computer boot order ............................................................ 121
Removing the HP Recovery partition (select products only) ..................... 121
Appendix A Power cord set requirements ....................................................................................................... 122
General requirements ........................................................................................................................................ 122
Japanese power cord requirements .................................................................................................................. 122
Country-specic requirements .......................................................................................................................... 123
Appendix B Statement of memory volatility ................................................................................................... 124
Nonvolatile memory usage ............................................................................................................................... 126
Questions and answers ..................................................................................................................................... 128
Using HP Sure Start (select models only) .......................................................................................................... 129
Appendix C Specications ............................................................................................................................. 130
Index ........................................................................................................................................................... 132
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