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Engage Go Mobile System
HP Engage Go Mobile System Service Manual
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Maint
enanc
e & Service Guide
HP Engage Go C
onv
ertible S
yst
em
HP Engage Go Mobil
e S
yst
em
HP Engage Go Dock
2
Table of Contents
Default Chapter
5
Table of Contents
5
1 Product Overview
9
Standard Features
9
Mobility Head Unit Features
10
Integrated Features
11
Dock Options
12
HP Engage One Basic I/O Connectivity Base Components
12
HP Engage One Advanced I/O Connectivity Base Components
13
Connecting an AC Adapter to Power
14
Mobility Head Unit Serial Number Location
15
I/O Connectivity Base Serial Number Location
15
2 Cable Routing Configurations
16
Cable Matrix for HP Engage Go Convertible System with Integrated Column Printer and Basic I/O Connectivity Base
16
Cable Matrix for HP Engage Go Convertible System with Integrated Column Printer and Advanced I/O Connectivity Base
17
Cable Matrix for HP Engage Go Convertible System Without I/O Connectivity Base
18
Cable Matrix for HP Engage Go Convertible System with I/O Connectivity Base
19
Cable Matrix for HP Engage Go Convertible System with Basic I/O Connectivity Base and Standalone Printer
20
Cable Matrix for HP Engage Go Convertible System with Advanced I/O Connectivity Base and Standalone Printer
21
3 Illustrated Parts Catalog
22
4 Routine Care, SATA Drive Guidelines, and Disassembly Preparation
24
Electrostatic Discharge Information
24
Generating Static
24
Preventing Electrostatic Damage to Equipment
25
Personal Grounding Methods and Equipment
25
Grounding the Work Area
25
Recommended Materials and Equipment
26
Operating Guidelines
26
Service Considerations
26
Tools and Software Requirements
27
Screws
27
Cables and Connectors
27
Hard Drives
27
Lithium Coin Cell Battery
28
Laser Compliance
28
Input Power
28
Operating Environment
29
Operating Guidelines and Routine Care
29
Touch Screen Maintenance
29
MSR Maintenance
30
Cleaning the Printer
30
Cleaning I/O Ports
30
Updating Drivers and Firmware
30
5 Hardware Configurations and Upgrades
31
Warnings and Cautions
31
Locking and Unlocking the Mobility Head Unit (Tablet)
32
Removing the Mobility Head Unit (Tablet) from the Dock
32
Removing the Integrated MSR from the Mobility Head Unit
33
Removing the Carry Case from the Mobility Head Unit
34
Attaching an I/O Connectivity Base to the HP Engage Go Convertible System
34
Connecting a Standalone I/O Connectivity Base to the HP Engage Go Convertible System
37
Configuring the I/O Connectivity Base's Powered Serial Ports
37
Connecting a Standalone Optional Fingerprint Reader to the I/O Connectivity Base
39
Attaching an Optional Fingerprint Reader to the I/O Connectivity Base
40
Mounting the HP Engage Go Convertible System to a Countertop
42
6 Removal and Replacement Procedures for the Mobility Head Unit
45
Preparing to Disassemble the Computer
45
Hand Strap
46
Backplate
47
Solid-State Drive (M.2)
48
Display
48
Battery
52
SIM Board
53
System Board
54
System Board Callouts
56
WWAN Module
57
7 Using the Column Printer
59
Standard Features
59
Printing Features
59
When to Change the Receipt Paper
60
Loading the Printer Receipt Paper
60
Thermal Paper Specifications
61
Qualified Paper Grades
61
Troubleshooting the Printer
63
Printer Tone and Green Light
63
Printing Issues
63
Printer Does Not Function
64
Latch Failsafe
65
8 Configuring the Software
66
Touch Screen Calibration for Windows 10 Professional and Windows 10 Iot Enterprise for Retail
66
Configuring Optional HP Integrated Peripheral Modules
66
9 Computer Setup (F10) Utility
67
Computer Setup (F10) Utilities
67
Using Computer Setup (F10) Utilities
67
Computer Setup-Main
69
Computer Setup-Security
71
Computer Setup-Advanced
73
Recovering the Configuration Settings
77
10 Using HP PC Hardware Diagnostics
78
Using HP PC Hardware Diagnostics Windows (Select Products Only)
78
Downloading HP PC Hardware Diagnostics Windows
78
Downloading the Latest HP PC Hardware Diagnostics Windows Version
79
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)
79
Installing HP PC Hardware Diagnostics Windows
79
Using HP PC Hardware Diagnostics UEFI
79
Starting HP PC Hardware Diagnostics UEFI
80
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
80
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
80
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)
80
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
81
Downloading Remote HP PC Hardware Diagnostics UEFI
81
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
81
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
81
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
81
11 Backing Up, Restoring, and Recovering
83
Using Windows Tools
83
Creating HP Recovery Media (Select Products Only)
83
Using HP Recovery Manager to Create Recovery Media
84
Before You Begin
84
Creating the Recovery Media
84
Using the HP Cloud Recovery Download Tool to Create Recovery Media
85
Restoring and Recovery
85
Restoring, Resetting, and Refreshing Using Windows Tools
85
Restoring Using HP Recovery Manager and the HP Recovery Partition
85
Recovering Using HP Recovery Manager
85
Recovering Using the HP Recovery Partition (Select Products Only)
86
Recovering Using HP Recovery Media
86
Changing the Computer Boot Order
87
Removing the HP Recovery Partition (Select Products Only)
87
Appendix A Power Cord Set Requirements
88
General Requirements
88
Japanese Power Cord Requirements
88
Country-Specific Requirements
89
Appendix B Statement of Memory Volatility
90
Nonvolatile Memory Usage
92
Questions and Answers
94
Using HP Sure Start (Select Models Only)
95
Index
96
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HP Engage Go Mobile System Specifications
General
Brand
HP
Model
Engage Go Mobile System
Category
Touch terminals
Language
English
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