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HP Engage Go Mobile System - Service Manual

HP Engage Go Mobile System
97 pages
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Maintenance & Service Guide
HP Engage Go Convertible System
HP Engage Go Mobile System
HP Engage Go Dock

Table of Contents

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HP Engage Go Mobile System Specifications

General IconGeneral
Display1920 x 1280
Memory8 GB
Storage128 GB
Operating SystemWindows 10 IoT Enterprise
ConnectivityWi-Fi, Bluetooth
Portsheadphone/microphone combo
Securityfingerprint reader

Summary

Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge Information

Explains the risks of ESD and how it can damage components.

Preventing Electrostatic Damage to Equipment

Provides precautions and methods to prevent damage from static electricity.

Hardware Configurations and Upgrades

Warnings and Cautions

Provides essential safety warnings and cautions before performing upgrades.

Attaching an IO Connectivity Base to the HP Engage Go Convertible System

Explains how to connect an I/O connectivity base to the system dock's stability base.

Connecting a Standalone IO Connectivity Base to the HP Engage Go Convertible System

Details the process of connecting a separate I/O connectivity base to the system.

Removal and Replacement Procedures for the Mobility Head Unit

Preparing to Disassemble the Computer

Outlines essential safety steps and procedures before disassembling the computer.

System Board

Outlines the steps to remove and replace the system board, including cable and bracket removal.

Troubleshooting the Printer

Printing Issues

Addresses common printing problems like paper jams, light print, and un-cut receipts.

Printer Does Not Function

Diagnoses issues when the printer is unresponsive or not turning on.

Computer Setup (F10) Utility

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

Explains how to use the Windows-based diagnostic tool for hardware issues.

Downloading HP PC Hardware Diagnostics Windows

Provides instructions for downloading the diagnostic tool for Windows.

Using HP PC Hardware Diagnostics UEFI

Describes how to use the UEFI diagnostic tool for hardware issues outside the OS.

Starting HP PC Hardware Diagnostics UEFI

Provides steps to launch the UEFI diagnostic tool.

Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive

Explains how to create a bootable USB drive with the UEFI diagnostic tool.

Backing Up, Restoring, and Recovering

Using Windows Tools

Explains using Windows tools for backing up personal information and creating restore points.

Creating HP Recovery Media (select products only)

Guides on creating recovery media using HP Recovery Manager or Cloud Recovery Tool.

Recovering Using HP Recovery Manager

Guides on using HP Recovery Manager to restore the computer to its factory state.

Recovering Using the HP Recovery Partition (select products only)

Details system recovery using the HP Recovery partition without discs or USB drives.

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