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Help and tips for Wi-Fi and connectivity
If the software is unable to nd your printer during setup or post setup, check the following conditions to
resolve the issue.
Printer updates
Automatic rmware updates are turned on for this printer. To change this setting, see the online
product user guide at hp.com/support. View the HP Privacy Policy and information on data collection
at hp.com/privacy
During Setup
Potential Issue Solution
Printer Wi-Fi setup mode timed out
(Wi-Fi light not blinking)
If the HP Software is unable to nd your printer, the
printer might have exited setup mode.
Check the control panel and select “Resume Setup”, if
prompted.
Computer or mobile device too
far from printer
Move your computer or mobile device closer to the
printer. Your device might be out of range of the
printer’s Wi-Fi signal.
Computer connected to a Virtual Private
Network (VPN) or remote work network
Disconnect from a VPN before installing HP Smart
software. You can’t install apps from the Microsoft
Store when connected to a VPN.
Connect to the VPN again aftwer nishing printer setup.
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
Wi-Fi turned o on computer
(computer connected by Ethernet)
If your computer is connected by Ethernet, turn on
the computer’s Wi-Fi while setting up the printer.
Disconnect the Ethernet cable temporarily to complete
setup over Wi-Fi.
Bluetooth is turned o on your computer
or mobile device
Location is turned o on your mobile
device
Turn on Bluetooth for the computer or mobile device being
used to complete printer setup. For mobile devices, turn
on Location services also. Bluetooth and Location help the
software nd your network and printer.
Note: Your location is not being determined and no
location information is being sent to HP as part of
the setup process.
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