Figure 12 Checking the operational state
e. If you cannot resolve the error, contact your HP-authorized service representative for
assistance.
3. Replace any hardware components that have failed.
NOTE: If you need to replace a component, see the replacement instructions for that
component or the user guide for your array model. See Table 1 (page 6) for links to these
documents.
TIP: If you see a yellow attention icon, you may still be able to perform the upgrade (for
example, when leveling is occurring). If you are unsure about an icon, or if you are unable
to resolve the error, contact your HP-authorized service representative for assistance.
4. Using HP P6000 Command View, examine the controller event log and check for any critical
events.
a. In the navigation pane, click the icon of the array you want to upgrade in the navigation
pane.
b. Click View Events.
The View Events window opens.
c. Click Controller Event Log.
The Controller Events window (Figure 13 (page 44)) opens in a new browser window.
d. Check the Severity field to determine if any unexpected Critical events have occurred
in the last 48 hours.
The most recent 400 events are displayed. If more than 400 events have occurred in the
last 48 hours, use the Display Range box to select the preceding events.
Step 1. Checking the health of the Enterprise Virtual Array 43
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