If the status icon for the array is not green, it indicates a problem that you must correct before
proceeding. Expand the navigation tree to locate the problem. Figure 36 (page 70) illustrates an
array with a disk enclosure problem.
Figure 36 Status icon for an array in bad health
Disabling DR group failsafe mode
Issues with DR groups may occur with HP P6000 Continuous Access. The following website provides
access to information for troubleshooting problems with HP P6000 Continuous Access, including
disabling DR groups when necessary:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=us&
prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us
Click Troubleshoot a problem under Tasks for HP P6000 Continuous Access Software.
Downloading the controller software file
If you cannot download the controller software file from Software Depot, right-click the link and
save it to your desktop. Then, double-click the saved file, which opens a window with the link to
the file. Click the link and save the file to a directory. Create your own DVD from the downloaded
file.
NOTE: The XCS image filename has an extension of .sss. The file name contains the controller
model and the XCS version. For example, 300_10001000.SSS is the name of the XCS 10001000
file for the HSV300 and HSV300–S controllers. See Table 9 (page 49) for details.
Invalid firmware image file (Status code 21006)
If the XCS image file is the wrong one, an Operation failed message is displayed
(Figure 37 (page 70). Click OK to return to the Initialized Storage System Properties window.
Figure 37 Invalid firmware image file (Status code 21006)
70 Troubleshooting
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