Taking the computer to a service partner
If Customer Care advises you to take the computer to a service partner, be sure to provide the service
partner with the information listed in "
Preparing to contact Customer Care," earlier in this chapter. In
addition
●
Be sure either to delete all passwords or to disclose all passwords to the service partner so that
they can access the computer.
●
Back up all information on the hard drive.
●
Provide authorization to the service partner to perform a system recovery, if needed.
10 Chapter 2 Customer Care ENWW
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