Table of contents
1 Quick checklist
The computer will not start up. ............................................................................................................. 2
The computer screen is blank. ............................................................................................................. 3
The software is functioning abnormally. ............................................................................................... 4
The computer is turned on, but is not responding. ............................................................................... 5
The computer is unusually warm. ......................................................................................................... 5
An external device is not working. ........................................................................................................ 6
The computer cannot connect to a wireless network. .......................................................................... 6
2 Customer Care
Preparing to contact Customer Care .................................................................................................... 9
Contacting Customer Care by e-mail or telephone .............................................................................. 9
Taking the computer to a service partner ........................................................................................... 10
Index ................................................................................................................................................................. 11
ENWW iii
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