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Once a memory problem is suspected based on one of the methods outlined above, the first step is to
schedule downtime with the customer for troubleshooting. HP recommends using HP Insight Diagnostics,
available on the SmartStart CD and as a standalone download on HP.COM to begin the troubleshooting
process.
HP Insight Diagnostics is a proactive server management tool that is available in offline and online editions. It
provides diagnostics and troubleshooting capabilities to help locate system and component problems.
Features of HP Insight Diagnostics:
• Works on multiple operating systems
• Can be used online or offline
• HP Insight Management Agents and the System Management driver can be leveraged
• You can leverage HP Insight Management Agents and the System Management driver
• Common Diagnostic Model (CDM) compliance.
For more information on HP Insight Diagnostics, refer to the following URL:
http://h18013.www1.hp.com/products/servers/management/hpid/index.html
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