ENWW Chapter 7 Troubleshooting 197
79.XXYY
PRINTER ERROR
alternates with
To continue
turn off then on
The printer detected a critical
hardware error.
XX represents the component ID,
and YY represents a component-
specific error code.
1 Press CANCEL JOB to clear the
print job from the printer
memory. Turn the printer power
off, and then turn the printer
power on.
2 Try printing a job from a
different program. If the job
prints, go back to the first
program and try printing a
different file. (If the message
appears only with a certain
program or print job, contact
the software vendor for
assistance.
If the message persists with
different programs and print jobs, try
these steps.
1 Turn the printer power off.
2 Disconnect all cables to the
printer that connect it to the
network or computer.
3 Remove all memory DIMMs or
third-party DIMMs from the
printer.
4 Remove all EIO devices from
the printer.
5 Turn the printer power on.
If the error no longer exists, follow
these steps.
1 Install each DIMM and EIO
device one at a time, making
sure to turn the printer power
off and back on as you install
each device.
2 Replace a DIMM or EIO device
if you determine that it causes
the error.
3 Reconnect all cables that
connect the printer to the
network or computer.
8X.YYYY
EIO ERROR
The EIO accessory card has
encountered a critical error.
X reprensents the error location and
can equal one of the following:
1 = Slot number 1
2 = Slot number 2
3 = Slot number 3
6 = Card in slot number 1
7 = Card in slot number 2
8 = Card in slot number 3
YYYY represents the error code.
1 Turn the printer power off, and
then turn the printer power on.
2 Turn the printer power off,
reseat the EIO accessory in
slot [X], and then turn the
printer power on.
3 Turn the printer power off,
remove the EIO accessory
from slot [X], install it in a
different EIO slot, and then turn
the printer power on.
4 Replace the EIO accessory in
slot [X].
Message Description Recommended action
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