Guidelines for using media
Use the information in this section to choose the proper print media.
Paper and transparencies
Paper must be of good quality and free of cuts, nicks, tears, spots, loose particles, dust,
wrinkles, holes, and curled or bent edges. Check the label on the paper package for details
about the type of paper (such as bond or recycled).
Some paper causes print-quality problems, jamming, or damage to the printer.
Note
Do not use letterhead that is printed with low-temperature inks, such as those used in some
types of thermography; raised letterhead; or colored paper or preprinted forms that use inks
incompatible with the printer temperature (200Ā° C, or 392Ā° F, for 0.1 second).
Transparencies must be able to withstand 200Ā° C (392Ā° F), the printer's maximum
temperature.
Common media problems table
Symptom Problem with media Solution
Poor print quality or toner
adhesion, or problems with
feeding.
Too moist, too rough, too
smooth, or embossed.
Faulty lot.
Try another kind of media
between 100 and 250 Sheffield.
Use a fresh media.
Poor toner adhesion. Fuser temperature is too low.
Too smooth.
Try a higher fuser temperature
setting.
Try another kind of media
between 100 and 250 Sheffield.
Dropouts, jamming, or curl. Stored improperly. Store paper flat in its moisture-
proof wrapping.
Increased gray background
shading over the entire page.
Media is not white enough or the
contrast setting is set too high.
Use whiter paper. Lower the
contrast setting,
Increased gray background
shading along the edges or
bottom of the page.
The media weight is too heavy.
The contrast setting is set too
high.
Use lighter weight paper.
Lower the contrast setting,
Excessive curl, or problems with
feeding.
Too moist, wrong grain direction,
or short-grain construction.
Use long-grain paper.
For copy or fax jobs, select less
paper curl in the service menu.
For print jobs, select a lighter-
weight media type from the
printer driver or the HP Toolbox.
Jamming, or damage to device. Cutouts or perforations. Do not use media with cutouts or
perforations.
Problems with feeding. Ragged edges. Use good-quality media.
ENWW Guidelines for using media 39
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