Control panel message Description Recommended action
Check the glass and remove any paper,
then press START
A digital send or copy job has been
performed from the scanner glass, but the
original document needs to be removed.
Remove the original document from the
scanner glass and press S
TART
.
CHOSEN PERSONALITY NOT
AVAILABLE To continue touch OK
A print job requested a MFP language
(personality) that is not available for this
MFP. The job will not print and will be
cleared from memory.
Print the job by using a printer driver for a
different printer language, or add the
requested language to the MFP (if
possible). To see a list of available
personalities, print a configuration page.
CLOSE RIGHT ACCESS DOOR <X>
The specified jam-access cover is open.
Open the DIAGNOSTICS menu and touch
MANUAL SENSOR TEST. On the control-
panel display, this switch is represented by
the letter “P.” Open and close the tray 2
jam-access door and observe whether the
status changes on the control-panel
display. If the message persists, verify that
the connector J87 on the dc controller is
firmly seated. Replace SW105 if necessary.
CLOSE RIGHT ACCESS DOORS More than one jam-access cover is open. Close all jam-access covers to continue
printing.
If the error persists, replace the jam-access
cover switch (SW105). See
Figure 7-11
Tray 2 jam-access-cover switch, SW105.
CLOSE TOP COVER SW101 has detected that the top cover is
open. See
Figure 7-10 Top-cover switch,
SW101.
If the top cover is closed, verify that
connector J95 on the dc controller is firmly
seated.
You can use the MANUAL SENSOR TEST
to test the operation of this switch. See
Manual sensor test. In the diagnostic test,
this switch is represented by a lowercase
“f.” Open the top cover while you observe
the status of this switch on the control-
panel display. If the status does not
change, make sure that the connector for
the switch is firmly seated. Replace the
switch if necessary.
Digital Send Communication Error An error has occurred during a digital send
task.
Contact the network administrator.
Digital Send server is not responding
Contact administrator
The MFP cannot communicate with the
server.
Verify the network connection. Contact the
network administrator.
DUPLEXER ERROR REMOVE
DUPLEXER Install duplexer with power
off
The duplexer has been removed.
Reinstall the duplexer. (Any print jobs at the
MFP might be lost.)
E-mail Gateway did not accept the job
because the attachment was too large.
The scanned documents have exceeded
the size limit of the server.
Send the job again using a lower resolution,
smaller file size setting, or fewer pages.
See
Using the embedded Web server to
learn how to reduce the size of the
attachment. Contact the network
administrator to enable sending the
scanned documents by using multiple
e-mails.
E-mail Gateway did not respond. Job
failed.
A gateway has exceeded the time out value. Validate the SMTP IP address. See E-mail
problems.
Table 7-2 Control-panel messages (continued)
314 7 Troubleshooting
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