Control panel message Description Recommended action
E-mail Gateway rejected the job because
of the addressing information. Job failed.
One or more of the e-mail addresses is
incorrect.
Send the job again with the correct
addresses.
Error executing Digital Send job. Job
failed.
A digital send job has failed and cannot be
delivered.
Try to send the job again.
Folder list is full. To add a folder, you
must first delete a folder.
The MFP limits the number of folders that
can be established.
Delete an unused folder to add a new folder.
HP Digital Sending: Delivery Error A digital send job has failed and cannot be
delivered.
Try to send the job again.
INSERT OR CLOSE TRAY XX
The specified tray is missing or open.
1 Insert or close the specified tray to
continue.
2 You can use the MANUAL SENSOR
TEST to test the operation of this
switch (SW102). See
Manual sensor
test. In the diagnostic test, this switch is
represented by the letter “S.” If the
control-panel display shows “S3,” then
A4-size media is installed, “S5”
indicates that letter-size media is
installed, and “S7” indicates that no
tray is installed.
3 Replace the media-size detection
switch (SW102).
4 Replace the dc controller PCA.
INSTALL CARTRIDGE The print cartridge has been removed or
has been installed incorrectly.
1 Make sure that the print cartridge is
firmly seated and that the contact
points are clean.
2 Replace the print cartridge.
3 Replace the dc controller PCA.
4 Replace the engine power supply PCA.
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA <DEVICE> To continue
touch OK
The MFP does not have enough memory to
load the data (for example, fonts or macros)
from the location specified.
Touch OK to continue without this
information. If the message persists, add
more memory.
JAM IN DOCUMENT FEEDER Media is jammed in the ADF. Remove jammed media from the ADF.
Follow the instructions in the onscreen
dialog box. See
Clearing jams from the
ADF. Also see Solving repeated jams.
If any of the scanner components have
been replaced recently, make sure that the
components are installed correctly.
If the message persists, a sensor might be
stuck or broken. Open the DIAGNOSTICS
menu and touch SCANNER TESTS. Test
all of the components to try to isolate the
problem.
Table 7-2 Control-panel messages (continued)
Control-panel messages 315
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