Troubleshooting
Image Formation Troubleshooting
Table 7-31
Smeared Print
POSSIBLE CAUSE
RECOMMENDED ACTION
,0
1, Bad media. The moisture content, con-
Try a different paper lot or other media
ductivity, or surface finish of the media
(see “Media Specifications” in Chapter 2).
being printed may not work correctly with
the electrophotographic process.
2. Dirty Fusing Rollers. Toner build-up
Remove and inspect the Fusing
can cause the print on a page to smear.
Assembly for excessive toner build-up.
Clean using alcohol.
3. The Static Eliminator Strip is dirly or is
Clean or replace the Static Eliminator
not grounded, allowing a static charge to
Strip, Usecompressed airtoclean (see
remain on the page.
“Static Eliminator Strip” in Chapter 6).
4. Fusing Assembly is defective. The
Replace the Fusing Assembly,
print will smear if the Fusing Assembly is
not heated sufficiently to bond the toner
image to the paper.
5. DC Controller is defective. The DC Con-
If a new Fusing Assembly does not
troller regulates fusing roller temperature.
resolve the problem, replace the
DC Controller PCA.
a
7-34
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