HP LaserJet 5200 - Page 216

submenu of the
CONFIGURE DEVICE
menu. Then print the job
again.
The print job is not
formatted correctly.
Paper is not fed correctly or
is damaged.
There are print-quality problems.
●
Check that you are using
the correct printer driver.
(See
Printer drivers
on page 10.)
●
Check the program
settings. (See the
program online Help.)
●
Try a different font.
●
Downloaded resources
might have been lost.
You might need to
download them again.
●
Make sure that the paper
is loaded correctly and
that the guides are not
too tight or too loose
against the stack.
●
If you are having
problems printing
custom-size paper, see
Selecting print media
on page 16.
●
If pages are wrinkled or
curled, or if the image is
skewed on the page,
see
Troubleshooting
print-quality problems
on page 238.
●
Adjust the print resolution. (See
Print Quality submenu
on page 268.)
●
Check that REt is on. (See
Print Quality submenu
on page 268.)
●
Go to
Troubleshooting print-quality problems
on page 238.
Step 5: Does the printer select the trays?
YES
For other problems, check the Contents, the Index, or the printer driver online
Help.
NO
The printer pulls paper from the
wrong tray.
An optional tray is not working
correctly.
A message other than READY
appears on the printer control panel
display.
●
Make sure that you have selected
the correct tray. (See
Printers at a
glance on page 3.)
●
Make sure that trays are correctly
configured for paper size and type.
(See
Selecting print media
on page 16.) Print a configuration
page to see current tray settings.
(See
Configuration pages
on page 283.) Ensure that the
media-size window on the front of
the tray matches the size setting on
the control panel.
●
Make sure that the tray selection
(Source) or Type in the printer
driver or program is set correctly.
(The printer driver and program
settings override the printer control
panel settings.)
●
By default, paper loaded in tray 1
will be printed first. If you do not
want to print from tray 1, remove
●
Print a configuration page to verify
that the tray is installed correctly
and is functional. (See
Configuration pages on page 283.)
●
Configure the printer driver to
recognize the installed tray. (See
the printer driver online Help.)
●
Turn the printer off and then on.
●
Verify that you are using the correct
optional tray for the printer.
●
Go to
Control-panel messages
on page 202.
196 Chapter 6 Troubleshooting ENWW