●
If printing with the PS driver, on the PRINTING submenu (on the
CONFIGURE DEVICE menu) at the printer control panel, set PRINT PS
ERRORS=ON, and then print the job again. If an error page prints, see
the instructions in the next column.
●
At the printer control panel, use the SYSTEM SETUP submenu of the
CONFIGURE DEVICE menu to set PERSONALITY=AUTO.
●
You might be missing a printer message that could help you solve the
problem. At the printer control panel, temporarily turn off the
CLEARABLE WARNINGS and AUTO CONTINUE settings. On the
SYSTEM SETUP submenu of the CONFIGURE DEVICE menu. Then,
print the job again.
Step 4: Does the job print as expected?
YES
Go to step 5.
NO
Print is garbled, or only a
portion of the page prints.
Printing stops in the middle
of the job.
Print speed is slower than
expected.
A printer control panel
setting is not taking effect.
●
Check that you are using
the correct printer driver.
(See
Printer drivers
on page 10.)
●
The data file sent to the
printer might be corrupt.
To test, try printing it on
another printer (if
possible), or try a
different file.
●
Check the interface
cable connections. Test
the cable by trying it on
another computer (if
possible).
●
Replace the interface
cable with a high-quality
cable. (See
Accessories
and supplies
on page 312).
●
Simplify the print job,
print at a lower
resolution, or install
more printer memory.
(See
Installing printer
memory on page 30.)
●
You might be missing a
printer message that
could help you solve the
problem. At the control
panel, temporarily turn
off the CLEARABLE
WARNINGS and AUTO
CONTINUE settings on
the SYSTEM SETUP
●
You might have
pressed Stop.
●
Check that the power to
the printer is steady, and
that it meets printer
specifications. (See
Electrical specifications
on page 378.)
●
Simplify the print job.
●
Add more memory to the
printer. (See
Installing
printer memory
on page 30.)
●
Turn banner pages off.
●
Note that slower speeds
should be expected if
you are printing narrow
paper, printing from
tray 1, using the HIGH 2
fuser mode, or have set
Small Paper Speed to
SLOW.
●
Check settings in the
printer driver or program.
(The printer driver and
program settings
override printer control-
panel settings.)
ENWW Troubleshooting flowchart 195
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