HP LaserJet 5200

A configuration page does not print. A blank page prints. A message other than READY or
PRINTING CONFIGURATION appears
on the control-panel display.
●
Check that all trays are correctly
loaded, adjusted, and installed in
the printer.
●
Using the computer, check the print
queue or print spooler to see if the
printer has been paused. If there
are problems with the current print
job, or if the printer is paused, a
configuration page will not print.
(Press Stop and try step 2 in the
troubleshooting flowchart again.)
●
Check that the sealing tape does
not remain on the print cartridge.
(See the getting started guide or the
instructions that came with the print
cartridge.)
●
The print cartridge might be empty.
Install a new print cartridge.
●
Go to
Control-panel messages
on page 202.
Step 3: Can you print from a program?
YES
Go to step 4.
NO
The job will not print. A PS error page or list of commands prints.
●
If the job will not print, and a message appears on the printer control-
panel display, see
Control-panel messages on page 202.
●
Using the computer, check to see if the printer has been paused.
Press Stop to continue.
●
If the printer is on a network, check that you are printing to the correct
printer. To verify that it is not a network problem, connect the computer
directly to the printer with a parallel or USB cable, change the port to
LPT1, and try to print.
●
Check the interface cable connections or the USB port. Disconnect and
reconnect the cable at the computer and the printer.
●
Test the cable by trying it on another computer.
●
If you are using a parallel connection, make sure that the cable is
IEEE-1284 compliant.
●
If the printer is on a network, print a configuration page. (See
Configuration pages on page 283.) If an HP Jetdirect print server is
installed, a Jetdirect page also prints. Check the Jetdirect configuration
page to verify that the network protocol status and settings are correct
for the printer.
●
To verify that it is not a computer problem, print from another computer
(if possible).
●
Make sure that the print job is being sent to the correct port (LPT1 or
network printer port, for example).
●
Check that you are using the correct printer driver. (See
Printer
drivers on page 10.)
●
Reinstall the printer driver. (See the getting started guide.)
●
Check that the computer port is configured and working correctly. (Try
connecting another printer to that port and printing.)
●
The printer might have received a nonstandard PS
code. At the printer control panel use the SYSTEM
SETUP submenu of the CONFIGURE DEVICE
menu to set PERSONALITY=PS for this print job
only. After the job has printed, return the setting
to AUTO.
●
Make sure that the print job is a PS job, and that
you are using the PS driver.
●
The printer might have received PS code although
it is set to PCL. On the SYSTEM SETUP submenu
of the CONFIGURE DEVICE menu set
PERSONALITY=AUTO.
194 Chapter 6 Troubleshooting ENWW