Solving general printing problems
NOTE Tray 3 is not available for the HP LaserJet 5200L.
Printer selects media from the wrong tray
Cause
Solution
The tray selection in the software program might be incorrect. The paper tray selection is on the Page Setup menu within
many software programs.
Remove any media in other trays to make the printer select
from the correct tray.
For Macintosh computers, use the HP Printer Utility to change
the tray priority.
The configured size does not match the size of the media in
the tray.
Use the control panel to change the configured size to match
the size of the media in the tray. Also change the media-size
window on front, upper-right of the tray.
Tray 2 or tray 3: Make sure that the media-size dial matches
the media in the tray.
Printer does not pull media from the tray
Cause
Solution
The tray is empty. Load media in the tray.
The paper guides are set incorrectly. Set the paper guides.
For tray 2 and tray 3, make sure that the leading edge of the
paper stack is even.
Paper curls when it exits the printer
Cause
Solution
The paper curls when it enters the top output bin. Open the rear output bin to use a straight path through the
printer.
Turn over the stack of paper.
Reduce the fusing temperature to reduce the curl. (See
Print
Quality submenu on page 268.)
First sheet of media jams in the print-cartridge area
Cause
Solution
A combination of high humidity and high temperature exists. Adjust the printer for high-humidity and high-temperature
conditions.
198 Chapter 6 Troubleshooting ENWW
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