Troubleshooting network printing problems
NOTE HP recommends that you use the printer CD to install and set up the printer on a network.
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Print a configuration page (see
Configuration pages on page 283). If an HP Jetdirect print server
is installed, printing a configuration page also prints a second page that shows the network settings
and status.
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See the HP Jetdirect Embedded Print Server Administrator's Guide on the printer CD for help and
for more information about the Jetdirect configuration page. To open the guide, run the CD, click
Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the
HP Jetdirect Print Server.
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Try printing the job from another computer.
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To verify that a printer works with a computer, use a parallel or USB cable to connect it directly to
a computer. You will have to reinstall the printing software. Print a document from a program that
has printed correctly in the past. If this works, a problem with the network might exist.
●
Contact the network administrator for assistance.
ENWW Troubleshooting network printing problems 299
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