Troubleshooting common Macintosh problems
In addition to the problems that are listed in Solving general printing problems on page 198, this section
lists problems that can occur when using a Mac computer.
NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer
will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
Solution
The printer software might not have been installed or was
installed incorrectly.
Make sure that the HP LaserJet 5200 PPD is in the following
hard drive folder: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where “<lang>” represents the
two-letter language code for the language in use. If necessary,
reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive
folder:Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where “<lang>” represents the
two-letter language code for the language in use. Reinstall the
software. See the getting started guide for instructions.
The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause
Solution
The printer might not be ready. Make sure that the cables are connected correctly, the printer
is on, and the Ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
printer and the computer.
The wrong printer name, IP address, or Rendezvous host
name is being used.
Check the printer name, IP address, or Rendezvous host name
by printing a configuration page. See
Configuration pages
on page 283. Verify that the name, IP address, or Rendezvous
host name on the configuration page matches the printer
name, IP address, or Rendezvous host name in the Print
Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause
Solution
The printer might not be ready. Make sure that the cables are connected correctly, the printer
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
ENWW Troubleshooting common Macintosh problems 301
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