24
Troubleshooting
Area Symptom Cause/Remedy
Control-panel
display
Blank 1) Make sure that the power cable is connected to a working power outlet.
2) Make sure that the device is turned on. See page 10 for more information.
3) If the status lights on the left side of the control panel are functioning,
adjust the contrast by using the dial in the upper left of the control panel.
4) Turn off the device, reseat the formatter, and then turn on the device.
Button on the touch
screen appears gray
with “!” markers
1) Make sure that the scanner lock is unlocked. See page 7 for more
information.
2) Turn off the device, and then turn it on again.
Device does not
recognize Letter/A4
media loaded in the tray
Make sure that the media is loaded long-edge leading (with the short
edge toward the front of the device). See page 6 for more information.
Print Not printing 1) Check the network or USB cable. See page 9 or page 15 for more
information.
2) If you are printing over a network, print a configuration page and make
sure that the IP address is correct.
3) Reinstall the print driver.
Jams 1) Make sure that the orange packing tape, cardboard, and orange plastic
shipping locks have been removed. See pages 4 and 5 for more
information.
2) Make sure that you are using supported media. See the user guide on the
CD for more information.
3) Make sure that the media is loaded correctly.
Blank pages Make sure that the strip is removed from the print cartridge. See page 5 for
more information.
Copy Buttons on the touch
screen appear gray
1) Make sure that the scanner lock is unlocked. See page 7 for more
information.
2) Turn off the device, and then turn it on again.
Blank pages from copy Load the original media face up into the ADF.
Poor copy quality 1) Select Optimize text/Picture and adjust the settings to match the
original.
2) Select Image Adjustment, and optimize the values for Darkness,
Sharpness, and Background Cleanup.
Fax Buttons appear grey
or fax is not available.
Enter the fax number, locale, and date/time to make sure that the fax is
configured correctly.
No fax icon on the
control-panel display.
1) Make sure that the fax card is installed in the formatter correctly, and that
none of the pins are bent.
2) Print a configuration page and check the modem status. If
“Operational/Enabled” is not listed, it might be disabled or there might be
a problem with the fax hardware. See the analog fax user guide for more
information.
Fax icon displays:
“Not Configured”.
Go to the Administration menu and activate the Fax Setup Wizard. Make the
required entries to activate the fax.
Fax configured but
not sending fax.
1) Make sure to use the phone cord that came with the device.
2) Make sure that the phone cord is connected securely to the device and to
an active telephone port.
3) Make sure that the fax is connected to a dedicated analog telephone line.
Note: Use a telephone to verify that the port is active.
ENWW
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