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Fax configured,
but having difficulty
connecting or completing
the fax call (fax line
quality).
1) Try setting the baud rate to 9600 and retry the call.
2) Try turning JBIG off.
Fax configured but
not receiving fax.
1) Make sure that a line splitter or surge-protection device is not being used.
2) Make sure that voice mail or an answering machine is not receiving the
incoming fax before the device. Remove these, or set the device
“rings-to-answer” to a lower number.
3) Make sure that a roll-over line is not being used, and that the fax is
connected to a dedicated analog telephone line.
E-mail Digital sending tab in the
embedded Web server
(EWS) does not appear
An administrative password might be configured. Select Log On in the upper
right corner of the EWS.
Email Gateway Not
Responding appears on
the control-panel display
when attempting to send
an e-mail
1) The SMTP gateway address might be incorrect. Contact your IT
administrator to obtain the correct address.
2) If you are using an Internet Service Provider (ISP) for e-mail, contact your
ISP provider the hostname of your SMTP gateway (request the fully
qualified domain name (FQDN), not the IP address).
3) Make sure that the entered SMTP authentication user name and
password are correct. Note: Not all SMTP gateways require a
user name and password.
The “from” address
cannot be changed
in Send to Email
The “Prevent Device User from changing the e-mail address” feature
in the EWS might be selected, or “Device Authentication” is enabled.
You want to scan and
send-to-email in black
and white TIFF format
Use the EWS to change the default image file format by selecting
Digital Sending, Send to Email, and Advanced.
You want to change the
file type or the color
setting for e-mail
attachments
On the control-panel e-mail feature, select More Options to change the
image file format before sending the e-mail.
A “job failed” message
is received when a
document is scanned
and sent to e-mail.
1) Send a test e-mail to make sure that the e-mail address is correct.
2) Make sure that the scanned document does not exceed your SMTP
gateway’s maximum allowable attachment size. If it does, use the EWS
to change the size by selecting Digital Sending and Send to Email.
Other All symptoms See the user guide on the CD for more information.
Troubleshooting
Area Symptom Cause/Remedy
ENWW
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