Event log message Description Action
31.13.01 Paper pick was initiated, but the page didn't
make it to the pick success sensor.
1. Open the ADF lid, pull sheets back into
input tray, and resume the job.
2. Check the paper guides and make sure
they are set to the correct paper width.
3. Make sure the input tray is not
overloaded.
4. Check the ADF page count for roller life.
5. Verify the paper meets the product
specifications.
6. Make sure the ADF roller door is
completely closed.
7. Check the event log for 31.03.30 errors,
and resolve those errors first.
8. Clean the ADF roller.
9. Install a ADF maintenance kit.
31.13.02 The paper passed the pick success sensor and
then jammed in the ADF paper path.
1. Clear the paper path and try feeding the
page again.
2. Verify the paper meets the product
specifications.
3. Check the paper guides and make sure
they are set to the correct paper width.
4. Verify the paper path is clear.
5. Check for motor stall 31.03.31 and
31.03.32 errors.
6. Replace the ADF.
31.13.13 The jam access door is open. 1. Verify the jam access cover is closed.
2. Try feeding the paper again.
3. Verify the flag is not broken off.
4. With a piece of paper, check that the
photo sensor is working.
5. Replace the ADF.
332 Chapter 2 Solve problems ENWW
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