Event log message Description Action
31.13.14 This is a feed jam in the ADF, and the motor
is not turning.
1. Verify the paper meets the product
specifications.
2. Make sure the ADF input tray is not
overloaded.
3. Check the event log for ADF errors, and
resolve any errors first.
4. Open and close the right door to see if
the pick motor turns without posting this
error. If there is no error, then the motor
is good.
5. Verify the motor cables are connected.
6. Reseat the ADF to scanner control board
or formatter cables.
7. Replace the ADF.
31.13.15 This is a duplex refeed jam in the ADF. The
paper jam occurs on the back-side copy. The
duplex refeed does not make it to the deskew
sensor.
1. Remove the jammed paper.
2. Verify there is nothing in the paper path
of the duplex refeed area.
3. Retry the copy job.
4. Replace the ADF.
99.00.01 Remote firmware upgrade (.bdl) was not
performed. The file is corrupt.
The firmware file is corrupt. Download the
firmware file and attempt the upgrade again.
99.00.02 Remote firmware upgrade (.bdl) was not
performed. Timeout during receipt.
The I/O timed out during the firmware
download. The most common cause is an
issue with the network environment. Ensure a
good connection to the product, and attempt
the upgrade again or upgrade using the USB
walk-up port.
99.00.03 Remote firmware upgrade (.bdl) was not
performed. An error occurred when writing to
the hard disk.
1. Download the firmware again.
2. If the error persists, perform the clean
disk/format disk process.
3. Download the firmware from the
Preboot menu.
4. If the error persists, replace the hard
disk.
99.00.04
99.00.05
Remote firmware upgrade (.bdl) was not
performed. There was a timeout during the
download.
The I/O timed out during the firmware
download. The most common cause is an
issue with the network environment. Ensure
there is a good connection to the product,
and attempt the firmware upgrade again or
upgrade the firmware using the USB walk-up
port.
ENWW
Tools for troubleshooting
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