49.XX.YY Error To continue turn off then on
Description
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications
issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections
or incorrect configurations, invalid firmware operations, or unsupported accessories.
Recommended action
1. Turn the product off and then on.
2. If the error persists, check the following:
●
The error might be caused by a network connectivity problem, such as a bad interface cable,
a bad USB port, or an invalid network configuration setting.
●
The error might be caused by the print job, such as an invalid print driver, a problem with the
software application, or a problem with the file you are printing.
●
Upgrading the product firmware might help resolve the error. See the product user guide for
more information.
50.WX.YZ Fuser error To continue turn off then on
Description
The product experienced a fuser error.
◦
W = fuser error code
◦
X = fuser mode
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0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or AutoSense
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1: AutoSense (Normal special case distinguished from typed Normal)
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2: Normal, typed (not AutoSense)
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3: Light paper 1, 2, or 3, typed or AutoSense
●
4: Heavy paper 1, typed or AutoSense
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5: Heavy paper 2, typed or AutoSense
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6: Heavy paper 3, typed or AutoSense
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7: Glossy paper 1, typed or AutoSense
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8: Glossy paper 2, typed or AutoSense
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9: Glossy paper 3, typed or AutoSense
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A: Glossy film, typed or AutoSense
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B: Transparency, typed or AutoSense
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C: Label
ENWW
Tools for troubleshooting
209
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