3. Check connectors J111 and J110 at the DC controller, and check connectors J503 and J501 at
the laser scanners.
4. Replace the laser scanner.
51.00.19
1. Turn the product off and then on.
2. Check the connectors on the laser scanner.
3. Replace the laser scanner.
51.00.20
1. Perform the laser scanner component tests in the Troubleshooting menu. Verify that you can hear
the motor rotate.
2. If you cannot hear the motor rotate, verify that connector J1702 and J1505 are fully seated on the
DC controller PCA.
3. Verify that the connector J12 on the laser/scanner assembly is securely attached.
4. If the error persists, replace the black laser scanner.
52.00.00 Error To continue turn off then on
Description
A scanner rotation error has occurred.
Recommended action
1. Turn the product off and then on.
2. Perform the laser scanner component tests in the Troubleshooting menu.
3. If the component tests showed a startup failure, reconnect the connectors of the scanner motor (J56
and J58) and the DC controller PCA (J106).
4. Replace the laser-scanner assembly.
52.00.20 Error To continue turn off then on
Description
A scanner rotation error has occurred.
Recommended action
1. Turn the product off and then on.
2. Perform the laser scanner component tests in the Troubleshooting menu.
ENWW
Tools for troubleshooting
213
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