HP LASERJET ENTERPRISE 500 MFP - Page 239

manually actuate the alienation mechanism. If it fails, replace the ITB. If the ITB is working
correctly, replace the fuser drive assembly.
4. If the product was previously serviced, check the connector (J128) on the DC controller PCA.
59.05.50 Error To continue turn off then on
Description
The product experienced a drum motor startup error.
Recommended action
1. Perform the drum-motor component test in the Troubleshooting menu.
2. Use the disable toner cartridge check and run the drum motor component test with the toner
cartridge removed. If the test passes, replace the toner cartridge. If the test fails, replace the drum
motor.
3. If the product was previously serviced, check the connector at the drum motor assembly and the
DC controller. See the circuit diagram for details.
59.05.60 Error To continue turn off then on
Description
The product experienced a drum motor rotation error.
Recommended action
1. Perform the drum-motor component test in the Troubleshooting menu.
2. Use the disable toner cartridge check and run the drum motor component test with the toner
cartridge removed. If the test passes, replace the toner cartridge. If the test fails, replace the drum
motor.
3. If the product was previously serviced, check the connector at the drum motor assembly and the
DC controller. See the circuit diagram for details.
60.00.0Y Tray <Y> lifting error
Description
The indicated tray has not lifted into the paper feed position.
Recommended action
60.00.11: Lifter motor failure (M7)
1. Turn the product off and then on.
2. Check the connector (J141) on the DC controller PCA.
3. Check the connector (J78) on the lifter motor (M7).
ENWW
Tools for troubleshooting
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