c. In the Username eld, type the Oice 365 Outlook email address.
d. In the Password eld, type the Oice 365 Outlook account password, and then click Next.
14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server,
and then click the Next button.
15. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to: eld, and
then click Test.
16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set
up.
Solve problems with email
Problems with sending email
●
Make sure the Enable Scan to E-mail check box is checked on the Scan/Digital Send tab on the Scan to
E-mail page.
●
If the feature is enabled, but the printer is still unable to send emails, the SMTP server might not be set
up correctly. The cause could be any of the following reasons:
◦
Authentication is required for the server, but no authentication information is sent.
◦
The network address or hostname for the SMTP server is incorrect.
◦
The SMTP server is not accepting email (port 25 is not open).
●
Check the SMTP server settings to identify the problem.
Check the SMTP server setup
NOTE: This procedure is for Windows operating systems. The following steps show examples of responses
from the server. The text portion of the response can vary from server to server.
1. Open a Windows command prompt: click Start, click Run, and then enter cmd.
2. Enter
telnet followed by the SMTP gateway hostname and then the number 25, which is the port over
which the printer is communicating. For example, enter telnet example.com 25
3. Press
Enter. If the SMTP gateway hostname is not valid, the response contains the following message:
Could not open connection to the host on port 25: Connect Failed.
4. If the SMTP g
ateway hostname is not valid, recongure the server.
●
For the email digital-send feature, use the Scan/Digital Sending tab in the embedded Web server
to congure
the printer to use a dierent SMTP server.
If you receive a reply such as 220 smtp.hostname, the SMTP gateway hostname is valid. Continue with
the next step.
5. Identify yourself to the SMTP server. At the prompt, enter HELO followed by your host name. Press
Ent
er. You should receive a reply.
6. Attempt to authorize to the SMTP server. At the prompt, enter AUTH. Press Enter.
82 Chapter 6 Scan ENWW
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