Problem Cause Solution
More than one sheet
feeds at one time.
The media tray might be overloaded. Remove some of the media from the tray. See Loading
media on page 24.
The media might be wrinkled, folded,
or damaged.
Verify that the media is not wrinkled, folded, or damaged.
Try printing on media from a new or different package.
The device does not pull
media from the media
input tray.
The device might be in manual feed
mode.
●
If Manual feed appears on the device control-panel
display, press Menu/Enter to print the job.
●
Verify that the device is not in manual feed mode and
print your job again.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See HP Customer Care
on page 108 or the support flyer that came in the device
box.
The paper-length adjustment control in
tray 1 is set at a length that is greater
than the media size.
Adjust the paper-length adjustment control to the correct
length.
ENWW Copy problems 93
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