General print-quality issues
The following examples depict letter-size paper that has passed through the product short-edge-first.
These examples illustrate problems that would affect all of the pages that you print. The topics that follow
list the typical cause and solution for each of these examples.
Problem Example Cause Solution
Print is light or faded. The media might not meet
HP specifications.
Use media that meets
HP specifications.
The print cartridge might be
defective. If you use a non-
HP print cartridge, no messages
appear on the product control
panel.
Replace the print cartridge. See
Print cartridge on page 25.
If the print cartridge is not low or
empty, inspect the toner roller to
see if the roller is damaged. If it is,
replace the print cartridge.
If the whole page is light, the print
density adjustment is too light or
EconoMode might be turned on.
Adjust the print density, and
disable EconoMode in the
product Properties.
Toner specks appear. The media might not meet
HP specifications.
Use media that meets
HP specifications.
The paper path might need
cleaning.
Clean the paper path. See Clean
the paper path on page 29.
Dropouts appear. A single sheet of print media might
be defective.
Try reprinting the job.
The moisture content of the paper
is uneven or the paper has moist
spots on its surface.
Try different paper, such as high-
quality paper that is intended for
laser printers.
The paper lot is flawed. The
manufacturing processes can
cause some areas to reject toner.
The print cartridge might be
defective.
Replace the print cartridge. See
Print cartridge on page 25.
If the error persists, contact HP.
See
www.hp.com/support/
LJM1120 or the support flyer that
came in the product box.
Vertical streaks or bands
appear on the page.
The print cartridge might be
defective. If you are using a non-
HP print cartridge, no messages
appear on the product control
panel.
Replace the print cartridge. See
Print cartridge on page 25.
120 Chapter 6 Problem solve ENWW
To Next Page
Loading...