General print-quality issues ............................................................ 170
Solve copy problems ........................................................................................................................ 175
Prevent copy problems .................................................................................................... 175
Image problems ............................................................................................................... 175
Media-handling problems ................................................................................................ 176
Performance problems .................................................................................................... 178
Solve scan problems ........................................................................................................................ 179
Solve scanned-image problems ...................................................................................... 179
Scan-quality problems ..................................................................................................... 180
Prevent scan-quality problems ........................................................................ 180
Solve scan-quality problems ........................................................................... 180
Solve control-panel display problems ............................................................................................... 181
Solve connectivity problems ............................................................................................................. 182
Solve direct-connection problems .................................................................................... 182
Solve DSL problems ......................................................................................................................... 183
PBX line problems ........................................................................................................... 183
Solve fax with Voice over IP services problems ............................................................................... 184
Service-mode functions .................................................................................................................... 185
NVRAM initialization ........................................................................................................ 185
Super NVRAM initialization .............................................................................................. 185
Password reset or bypass ............................................................................................... 185
Service menu ................................................................................................................... 186
Secondary service menu ................................................................................................. 187
Solve fax problems ........................................................................................................................... 188
General fax troubleshooting ............................................................................................. 188
Fax error messages ........................................................................................................ 190
Alert and warning message tables .................................................................. 190
Fax memory is retained when there is a loss of power .................................................... 194
Fax logs and reports ........................................................................................................ 194
Print all fax reports .......................................................................................... 194
Print individual fax reports ............................................................................... 194
Set the fax activity log to print automatically ................................................... 195
Set the fax error report .................................................................................... 195
Set the fax confirmation report ........................................................................ 196
Include the first page of each fax on the fax confirmation, fax error, and last
call reports ....................................................................................................... 196
Change error correction and fax speed ........................................................................... 196
Set the fax-error-correction mode ................................................................... 196
Change the fax speed ..................................................................................... 197
Problems sending faxes .................................................................................................. 197
Problems receiving faxes ................................................................................................. 200
Performance problems .................................................................................................... 202
8 Parts
viii ENWW