Avoid repeated jams
●
Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of
print media that you are using.
●
Verify that the media guides on the ADF and the media input tray are properly adjusted.
●
Check that the input tray is securely in place.
●
Do not add print media into the input tray while the product is printing.
●
Use only HP-recommended media types and sizes.
●
Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and
twist the media by rotating your hands in the opposite direction.
●
Do not let print media stack up in the output bin. The print media type and the amount of toner used
affect the output bin capacity.
●
Check the power connection. Make sure that the power cord is firmly connected to both the product
and the power supply box. Plug the power cord into a grounded power outlet.
●
Make sure that the ADF media lever is set correctly for single-page or multiple-page documents.
●
To prevent damage to the product, do not use an original that contains correction tape, correction
fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into
the ADF.
Media-handling problems
Use the information in this section when the product experiences media-handling problems.
Print-media guidelines
●
For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
●
For best-quality printing, use a smooth type of paper. Generally, smoother media produces better
results.
●
If you are unsure what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
●
Do not use media that is designed for inkjet printers only. Use media that is designed for laser
printers.
●
Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
types of thermography.
●
Do not use raised or embossed letterhead.
●
The product uses heat and pressure to fuse toner to the paper. Make sure that any colored paper
or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for
0.1 second).
CAUTION: Failure to follow these guidelines could cause jams or damage to the product.
ENWW Solve paper-handling problems 165
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