Problem Cause Solution
Faxes stop during sending. The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
●
Turn up the volume on the product,
and then press Start Fax on the
control panel. If you hear a dial tone,
the telephone line is working.
●
Disconnect the product from the
jack in the wall, and then connect a
telephone to the jack. Try to make a
telephone call to verify that the
telephone line is working.
A communication error might be
interrupting the fax job.
Change the redial-on-communication-
error setting to On.
The product is receiving faxes but is not
sending them.
If the product is on a digital system, the
system might be generating a dial tone
that the product cannot detect.
Disable the detect-dial-tone setting.
If the error persists, contact the system
service provider.
A poor telephone connection might exist. Try again later.
The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
●
Turn up the volume on the product
and press Start Fax on the control
panel. If a dial tone exists, the
telephone line is working.
●
Disconnect the product from the
telephone jack and connect a
telephone. Try to make a telephone
call to verify that the telephone line
is working.
Outgoing fax calls continue to be dialed. The product automatically redials a fax
number if the redial options are set to
On.
To stop the product from redialing a fax,
press Cancel. Or change the redial
setting.
198 Chapter 7 Solve problems ENWW
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