Step
number
Verification step Possible problems Solutions
3 Do information pages print?
Print a Configuration page.
Error message appears on the control-panel
display.
See Control-panel messages on page 169
for a list of common messages that will help
you correct the error.
Media does not move smoothly through the
product paper path.
Make sure the media meets
HP specifications. See
Media specifications
on page 16.
Clean the paper path. See
Clean the paper
path on page 56.
Poor print quality. See Print-quality problems on page 204.
4 Does the product copy?
Place the Configuration page
into the ADF and make a copy.
The report should feed
smoothly through the ADF, and
copies should print without
print-quality problems. Make a
copy from the flatbed as well.
Poor copy quality from the ADF. 1. If the print quality from the internal tests
and the copy from the flatbed are
acceptable, clean the ADF scanning
glass. See
Clean the product
on page 49.
2. If the ADF is damaged, replace the
ADF. See
ADF assembly
on page 115.
Media does not move smoothly through the
ADF path.
1. Make sure that the media in the ADF
meets ADF specifications.
2. Clean the ADF pick roller. See
Clean
the product on page 49.
3. If the problem persists, replace the
ADF pick roller. See
Replace the ADF
pickup-roller assembly on page 110.
4. If the problem persists, replace the
ADF. See
ADF assembly
on page 115.
Poor copy quality from the flatbed. If the print quality from the internal tests and
the copy from the ADF are acceptable, clean
the flatbed glass. See
Clean the product
on page 49.
5 Does the product send a fax?
Connect the telephone line and
press Start Fax to verify that a
dial tone exists (using a hand
set, if necessary). Attempt to
send a fax.
Telephone line is not operational or the
product is not plugged into the telephone line
Verify that the product is plugged into a
telephone line that you know works.
Telephone cord is faulty or is plugged into the
wrong connector.
1. Try plugging the telephone cord into
the other connector.
2. Try a new telephone cord.
Fax number is incorrect or incomplete. Check the fax number and retype the correct
and complete fax number.
Product fax settings are set incorrectly. Review and reset the product fax settings.
6 Does the product receive a
fax?
Use another fax machine to
send a fax to the product.
Too many telephone devices are plugged in,
or telephone devices are not connected in the
correct order.
Make sure that the product is the only device
on the telephone line and try again to
receive the fax.
Product fax settings are set incorrectly. Review and reset the product fax settings.
NOTE: If the product is connected to a
computer, use the HP Fax Setup Wizard to
review and reset fax settings.
ENWW Problem-solving checklist 167
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