Step
number
Verification step Possible problems Solutions
7 Does the product print from
the computer?
Connect the network cable or
USB cable to the product and
the computer. Use a word-
processing program to send a
print job to the product.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly. Reconnect the cable.
Incorrect driver is selected. Select the correct driver.
Other devices are connected to the USB port. Disconnect the other devices and try to print
again.
There might be a problem with the network
connection.
If printing through the network, verify that the
device has a valid TCP/IP address by
checking the network configuration. If the
issue persists, verify that the green LED on
the network connector on the back of the
device is lit. If it is not lit, there might be a
bad network connection, cable, or network
device (router or hub).
If the issue persists after verifying the above,
uninstall and then reinstall the network
driver software from the device installation
CD. Print a Configuration page for reference
to the TCP/IP address during reinstallation.
If the problem still persists, replace the
formatter.
Port driver problem in Microsoft Windows. Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
8 Does the product scan to the
computer?
Turn the product off, and then
on. Initiate a scan from the
basic desktop software at your
computer.
Cable is not connected correctly. Reconnect the cable.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
168 Chapter 6 Solve problems ENWW
To Next Page
Loading...