Problem Example Cause Solution
Print is light or faded. The media might not meet
HP specifications.
Use media that meets
HP specifications. Make sure that
the media meets specifications in
the HP LaserJet Printer Family
Print Media Guide.
The print cartridge might be low.
If you use a non-HP print
cartridge, no messages appear
on the product control panel or in
the HP ToolboxFX.
Replace the print cartridge. See
Remove the print cartridge
on page 99.
If the print cartridge is not low or
empty, inspect the transfer roller
to see if it is damaged. If it is not ,
replace the print cartridge.
If the whole page is light, the print
density adjustment is too light or
EconoMode might be turned on.
Adjust the print density, and
disable EconoMode in the
product Properties.
Toner specks appear. The media might not meet
HP specifications.
Use media that meets
HP specifications. Make sure that
the media meets specifications in
the HP LaserJet Printer Family
Print Media Guide.
The paper path might need to be
cleaned.
Clean the paper path. See Clean
the paper path on page 56, or see
the HP ToolboxFX online Help.
Dropouts appear. A single sheet of print media
might be defective.
Try reprinting the job.
The moisture content of the
paper is uneven or the paper has
moist spots on its surface.
Try different paper, such as high-
quality paper that is intended for
laser printers.
The paper lot is flawed. The
manufacturing processes can
cause some areas to reject toner.
Try different paper, such as high-
quality paper that is intended for
laser printers.
The print cartridge might be
defective.
Replace the print cartridge. See
Remove the print cartridge
on page 99.
Vertical streaks or bands appear
on the page.
The print cartridge might be low
or defective. If you are using a
non-HP print cartridge, no
messages appear on the product
control panel or in the
HP ToolboxFX.
Replace the print cartridge. See
Remove the print cartridge
on page 99.
206 Chapter 6 Solve problems ENWW
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