Problem Example Cause Solution
The amount of background toner
shading becomes unacceptable.
The media might not meet
HP specifications.
Use a different paper with a
lighter basis weight.
The single-sheet priority input
slot (tray 1) might be installed
incorrectly.
Make sure that the single-sheet
priority input slot (tray 1) is in
place.
The print-density setting is too
high.
Decrease the print-density
setting through HP ToolboxFX or
the embedded Web server. This
decreases the amount of
background shading.
Very dry (low humidity)
conditions can increase the
amount of background shading.
Check the product environment.
The print cartridge might be low.
If you are using a non-HP print
cartridge, no messages appear
on the product control panel or in
the HP ToolboxFX.
Replace the print cartridge. See
Remove the print cartridge
on page 99.
Toner smears appear on the
media.
The media might not meet
HP specifications.
Use media that meets
HP specifications. Make sure that
the media meets specifications in
the HP LaserJet Printer Family
Print Media Guide.
If toner smears appear on the
leading edge of the paper, the
media guides are dirty, or debris
has accumulated in the print
path.
Clean the media guides and the
paper path. See
Clean the
product on page 49.
The print cartridge might be low.
If you are using a non-HP print
cartridge, no messages appear
on the product control panel or in
the HP ToolboxFX.
Replace the print cartridge. See
Remove the print cartridge
on page 99.
The fuser temperature might be
too low.
In the printer driver, make sure
the appropriate media type is
selected.
ENWW Print problems 207
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