Problem Example Cause Solution
The toner smears easily when
touched.
The product is not set to print on
the type of media on which you
want to print.
In the printer driver, select the
Paper tab and set Type is to
match the type of media on which
you are printing. Print speed
might be slower if you are using
heavy paper.
The media might not meet
HP specifications.
Use media that meets
HP specifications. Make sure that
the media meets specifications in
the HP LaserJet Printer Family
Print Media Guide.
The paper path might need to be
cleaned.
Clean the product. See Clean the
product on page 49.
The power source might be
defective.
Plug the product directly into an
AC outlet instead of into a power
strip.
The print cartridge might be low.
If you are using a non-HP print
cartridge, no messages appear
on the product control panel or in
the HP ToolboxFX.
Replace the print cartridge. See
Remove the print cartridge
on page 99.
Marks repeatedly appear at even
intervals on the page.
The product is not set to print on
the type of media on which you
want to print.
In the printer driver, make sure
that the appropriate media type is
selected. Print speed might be
slower if you are using heavy
paper.
Internal parts might have toner on
them.
The problem typically corrects
itself after a few more pages.
The paper path might need to be
cleaned.
Clean the product. See Clean the
product on page 49.
The print cartridge might be
damaged.
If a repetitive mark occurs at the
same spot on the page, install a
new HP print cartridge. See
Remove the print cartridge
on page 99.
The printed page contains
misformed characters.
The media might not meet
HP specifications.
Use a different paper, such as
high-quality paper that is
intended for laser printers.
If characters are incorrectly
formed so that they produce a
wavy effect, the laser scanner
might need replacing.
Verify that the problem also
occurs on the Configuration
page. If so, replace the laser/
scanner. See
Laser/scanner
(print engine) on page 137.
208 Chapter 6 Solve problems ENWW
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