Problem Cause Solution
Part of the image did not scan. The original might have been loaded
incorrectly.
Use the media guides when you load the
originals into the ADF. See
Load
documents to fax, copy, or scan
on page 26.
A colored background might be causing
images in the foreground to blend into
the background.
Try adjusting the settings before you
scan the original, or try enhancing the
image after you scan the original.
The original is longer than 381 mm
(15 inches).
The maximum scannable length is 381
mm (15 inches) when you use the
automatic document feeder (ADF) input
tray. If the page exceeds the maximum
length, the scanner stops. (Copies can
be longer.)
CAUTION: Do not try to pull the
original from the ADF; you might damage
the scanner or your original. See
Clear
jams from the ADF on page 180.
The original is too small. The minimum size that the flatbed
scanner supports is 25 x 25 mm (1 x 1
inch). The minimum size that the ADF
supports is 127 x 127 mm (5 x 5 inches).
The original might be jammed. See Clear
jams on page 179.
The media size is incorrect. In Scan settings, make sure that the
input media size is large enough for the
document that you are scanning.
The scan takes too long. The resolution or color level is set too
high.
Change the resolution and color level
settings to the correct settings for your
job.
The software is set to scan in color. The system default is color, which takes
longer to scan even when scanning a
monochrome original. If you acquire an
image through TWAIN or WIA, you can
change the settings so that the original
scans in grayscale or black-and-white.
See the product software Help for
details.
A print job or copy job was sent before
you tried to scan.
If someone sent a print job or copy job
before you tried to scan, the scan will
start if the scanner is not busy. However,
because the product and scanner share
memory, the scan might be slower.
212 Chapter 6 Solve problems ENWW
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