Problem Cause Solution
Problems with feeding. The paper has ragged edges. Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot.
Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Open the rear output bin, or use long-
grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
The product does not pull media from the
media input tray.
The product might be in manual feed
mode.
●
If Manual feed appears on the
product control-panel display, press
OK to print the job.
●
Verify that the product is not in
manual feed mode and print your
job again.
The pickup roller might be dirty or
damaged.
Replace the pickup roller. See Replace
the tray 2 pickup roller on page 40.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a length
that is greater than the media size.
Adjust the paper-length adjustment
control to the correct length.
216 Chapter 6 Solve problems ENWW
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