Performance problems
Problem Cause Solution
No copy came out. The input tray might be empty. Load media in the product. See Load
paper and print media on page 26 for
more information.
The original might have been loaded
incorrectly.
In the automatic document feeder (ADF),
load the original with the narrow side
forward and the side to be scanned
facing up.
On the flatbed scanner, place the original
document face-down with the upper-left
corner of the document at the lower-right
corner of the glass.
Copies are blank. The sealing tape might not have been
removed from the print cartridge.
Remove the print cartridge from the
product, pull out the sealing tape, and
then reinstall the print cartridge.
The original might have been loaded
incorrectly.
In the ADF, load the original with the
narrow side forward and the side to be
scanned facing up.
On the flatbed scanner, make sure that
the original document is placed face-
down with the upper-left corner of the
document at the lower-right corner of the
glass.
The media might not meet
HP specifications.
Use media that meets HP specifications.
The print-cartridge toner level might be
low.
Replace the print cartridge. See Remove
the print cartridge on page 99.
The wrong original was copied. The ADF might be loaded. Make sure that the ADF is empty.
Copies are reduced in size. The product software settings might be
set to reduce the scanned image.
See the HP ToolboxFX Help for more
information about changing the settings.
ENWW Copy problems 217
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