ENWW Receiving fax problems 75
English
Receiving fax problems
Use the table in this section to solve problems that might occur when
receiving faxes.
Problem Cause Solution
Incoming fax calls are
not being answered by
the fax accessory (no
fax detected).
The rings-to-answer setting
might not be set correctly.
Check the rings-to-answer setting.
See “Setting rings-to-answer” on
page 54 for information on
changing the setting.
The phone cord might not be
connected properly, or the
phone cord is not working.
Check the installation. Make sure
you are using the phone cord that
came with the fax accessory.
The phone line might not be
working.
Disconnect the fax accessory from
the phone jack, and connect a
phone. Try to make a phone call to
ensure the phone line is working.
A voice-messaging service
may be interfering with the fax
accessory’s ability to answer
calls.
Do one of the following:
● Discontinue the messaging
service.
● Get a phone line dedicated to
fax calls.
● Decrease the rings-to-answer
for the fax accessory to a
number less than the
rings-to-answer for the
voice mail (see “Setting
rings-to-answer” on page 54).
Faxes are transmitting
or being received very
slowly.
You might be sending or
receiving a very complex fax,
such as one with many
graphics.
Complex faxes take longer to be
sent or received.
The receiving fax machine
might have a slow modem
speed.
The fax accessory only sends the
fax at the fastest modem speed the
receiving fax machine can use.
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