Clear jams from the output areas .................................................................................... 129
Clear jams from the input tray .......................................................................................... 131
Clear jams from inside the product .................................................................................. 133
Solve repeated jams ........................................................................................................ 135
Change jam recovery ...................................................................................................... 136
Solve paper-handling problems ........................................................................................................ 137
Solve image-quality problems .......................................................................................................... 138
Image defects table ......................................................................................................... 138
General print-quality issues ............................................................................. 138
Copy print-quality problems ............................................................................ 142
Scan-quality problems ..................................................................................... 143
Prevent scan-quality problems ....................................................... 143
Solve scan-quality problems ........................................................... 143
Optimize and improve image quality ................................................................................ 144
Change print density ....................................................................................... 144
Manage and configure printer drivers ............................................................ 144
Clean the product ............................................................................................................................. 145
Clean the pickup roller ..................................................................................................... 145
Clean the separation pad ................................................................................................. 149
Clean the paper path ....................................................................................................... 152
Clean the print-cartridge area .......................................................................................... 154
Clean the exterior ............................................................................................................ 157
Clean the scanner glass strip and platen ......................................................................... 158
Solve performance problems ........................................................................................................... 159
Solve connectivity problems ............................................................................................................ 160
Solve direct-connect problems ........................................................................................ 160
Solve network problems .................................................................................................. 160
Solve fax problems (HP LaserJet Professional M1210 MFP series only) ........................................ 162
Fax troubleshooting checklist .......................................................................................... 162
Fax error messages ........................................................................................................ 163
Alert and warning messages ........................................................................... 163
Fax logs and reports ........................................................................................................ 168
Print all fax reports .......................................................................................... 168
Print individual fax reports ............................................................................... 169
Set the fax activity log to print automatically ................................................... 169
Set the fax error report .................................................................................... 169
Set the fax confirmation report ........................................................................ 170
Include the first page of each fax on the fax confirmation, fax error, and last
call reports ....................................................................................................... 170
Change error correction and fax speed ........................................................................... 170
Set the fax-error-correction mode ................................................................... 170
Change the fax speed ..................................................................................... 171
Problems sending faxes .................................................................................................. 171
Problems receiving faxes ................................................................................................. 174
viii ENWW