Problem Cause Solution
The product prints the engine
test and the Demo page, but
does not print jobs from a
computer.
The product does not print
from a computer.
The cable is not connected
correctly.
Reconnect the cable.
NOTE: Try using a new
USB cable that is 3 m (10 ft)
or less in length.
An incorrect driver is selected. Select the correct printer
driver.
The printer driver is not
installed correctly.
Remove and then reinstall the
product software. Make sure
that you use the correct
procedure and port setting.
Other devices are connected
to the product (for example,
through a switch or hub) that
are interfering with the
computer-product
communications.
Disconnect the other devices,
switches, or hubs.
There is a computer-port
communications problem.
Reset the computer port
settings (see the computer
user guide for more
information).
The formatter is defective. Replace the formatter. See
Formatter PCA on page 68 .
Table 2-1 Basic problem solving (continued)
104 Chapter 2 Solve problems ENWW
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