Tools for troubleshooting
Individual component diagnostics
Engine diagnostics
Printing test pages helps you determine whether or not the product engine and the formatter are
functioning. If the formatter is damaged, it might interfere with the engine test. If the engine-test page
does not print, try removing the formatter and then performing the engine test again. If the engine test
is then successful, the problem is almost certainly with the formatter.
NOTE: Information pages also can be used to solve product issues. For information about printing
information pages, see the product user guide.
Engine-test button
NOTE: The product has a firmware engine-test button that is activated by opening and closing the
print-cartridge door in a specific pattern.
1. Make sure that paper is correctly loaded in the tray.
2. Make sure that the delivery bin tray is in the open position.
3. Turn the product on. Wait for the product to reach the ready state.
4. Open, and then close the print-cartridge door five times at an interval of about two seconds to start
the internal engine-test.
5. If the engine test is successful, an engine-test page prints with a series of vertical lines across the
page.
Figure 2-1 Sample engine test page
ENWW Tools for troubleshooting 107
To Next Page
Loading...
