Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product,
it could cause additional jams.
Common causes of jams
●
The input tray is loaded incorrectly or is too full.
NOTE: When you add new paper, always remove the paper from the input tray and straighten
the entire stack. This helps prevent multiple feeds and reduces jams.
●
The paper does not meet HP specifications.
●
The product might need to be cleaned to remove paper dust and other particles from the paper
path.
Loose toner might remain in the product after a jam. This toner clears up after a few sheets print.
CAUTION: If you get any toner on your clothes, wash them in cold water. Hot water permanently sets
the toner into the fabric.
126 Chapter 2 Solve problems ENWW
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