Faxes stop during sending.
Cause
Solution
The telephone line might not be working. Do one of the following:
●
Turn up the volume on the product, and then press the
Send Fax
button on the control panel. If you hear a
dial tone, the telephone line is working.
●
Disconnect the product from the jack in the wall, and then
connect a telephone to the jack. Try to make a telephone
call to verify that the telephone line is working.
A communication error might be interrupting the fax job. Change the redial-on-communication-error setting to On.
The product is receiving faxes but is not sending them.
Cause
Solution
If the product is on a digital system, the system might be
generating a dial tone that the product cannot detect.
Disable the detect-dial-tone setting.
If the error persists, contact the system service provider.
A poor telephone connection might exist. Try again later.
The receiving fax machine might be malfunctioning. Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
●
Turn up the volume on the product and press the Send
Fax
button on the control panel. If a dial tone exists,
the telephone line is working.
●
Disconnect the product from the telephone jack and
connect a telephone. Try to make a telephone call to
verify that the telephone line is working.
Outgoing fax calls continue to be dialed.
Cause
Solution
The product automatically redials a fax number if the redial
options are set to On.
To stop the product from redialing a fax, press the Cancel
button. Or change the redial setting.
Sent faxes are not arriving at the receiving fax machine.
Cause
Solution
The receiving fax machine might be off or might have an error
condition, such as being out of paper.
Call the recipient to verify that the fax machine is on and ready
to receive faxes.
172 Chapter 2 Solve problems ENWW
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