Solve product software problems
Problem Solution
A printer driver for the product is not visible in the Printer folder
●
Restart the computer to restart the spooler process. If the
spooler has crashed, no printer drivers will appear in the
Printers folder.
●
Reinstall the product software.
NOTE: Close any applications that are running. To close an
application that has an icon in the system tray, right-click
the icon, and select Close or Disable.
●
Try plugging the USB cable into a dierent USB port on the
computer.
An error message was displayed during the software installation
●
Reinstall the product software.
NOTE: Close any applications that are running. To close an
application that has an icon in the task bar, right-click the
icon, and select Close or Disable.
●
Check the amount of free space on the drive where you are
installing the product software. If necessary, free up as
much space as you can, and reinstall the product software.
●
If necessary, run the Disk Defragmenter, and reinstall the
product software.
The product is in Ready mode, but nothing prints
●
Print a Conguration page, and verify the product
functionality.
●
Verify that all of the cables are correctly seated and within
specications. This includes the USB and power cables. Try a
new cable.
●
If trying to connect through a wireless connection, make
sure the network cable is not connected.
126 Chapter 9 Solve problems ENWW
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