Basic troubleshooting checklist
If you are experiencing problems with the device, use the following checklist to identify the cause of the
problem:
●
Does the media meet HP specifications? See
Supported media weights and sizes on page 444.
●
Is the device connected to power?
●
Is the device on?
●
Is the device in the Ready state?
●
Are all the necessary cables connected?
●
Do any messages appear on the control panel?
●
Are genuine HP supplies installed?
●
Was a recently replaced print cartridge installed correctly, and was the pull-tab on the cartridge
removed?
For additional information about installation and setup, see the Getting Started Guide.
If you cannot find solutions to printer problems in this guide, go to
www.hp.com/support/lj5025 or
www.hp.com/support/lj5035.
Factors that affect device performance
Several factors affect the time it takes to print a job:
●
Maximum device speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Device processing and download time
●
The complexity and size of graphics
●
The speed of the computer that you are using
●
The USB connection
●
The device I/O configuration
●
The network operating system and configuration (if applicable)
●
Device personality (PCL or PS)
390 Chapter 6 Troubleshooting ENWW
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