Clear jams from the print-cartridge area
A 13.XX.YY error message appears on the control-panel display to indicate that a jam has occurred in
the print-cartridge area. To clear the jam, follow the instructions on the onscreen dialog box or follow
the steps below.
NOTE For a complete list of jam error messages, see Table 6-2 Control-panel messages
on page 397.
1. Open the jam access door.
2. Open the upper-right door and remove the print cartridge.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than
a few minutes.
3. Lift the metal plate inside the device.
466 Chapter 6 Troubleshooting ENWW
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